HUMAN FACTORS & BEHAVIOR

Human behavior is caused. Understanding the causes helps you take the right corrective action.

Everything that a person does is based fundamentally on their experiences, knowledge, values & beliefs. These can be modified by new experiences and observations.

Besides the above, external factors like perception of reward/ punishment; available resources; existing structures/ processes will affect the actions taken or decisions made.

Error-Enforcing Examples: Procedures; Ergonomics; Common-beliefs; New conditions; Personal issues and influences; etc.