INTERVIEWING

One interviewee per session

It is a good practice to have another team member capturing the interview (on paper - not audio).

Plan the intent of the interview upfront

Initial interviews will most likely follow a storyline by the interviewee as they recollect events. Don’t interrupt (except for clarity).

As the Cause & Effect Diagram unfolds, there will be a need for technical interviews. These are explanatory as opposed to a storyline format.

Do not jump straight into the interview. Try to first get to know a little more about the person.

Avoid pre-empting answers. The intent is to learn their perspective.

Advise the interviewee that there may be a need for a further interview (as the Cause & Effect Diagram develops)